At Xperience Tunisia, we value your trust and privacy. For this reason, we will explain, below, simply and transparently, how exactly we use your data. We encourage you to read carefully this privacy policy (hereinafter, the “Privacy Policy”) and if you have any questions or want more information in respect to this, you can write to us at [email protected] and we will try to help you.
If you contact us via our online form, by email, or any other means we provide, we will use your contact details to appropriately handle your request or query in accordance with its nature. This includes the possibility of contacting you and submitting this inquiry or request to the department that can provide you with a response. The legal basis that allows us to carry out this processing of your data is your consent, which you give us when contacting us, and our legitimate interest in providing you the best possible service.
If you purchase an excursion for any of our destinations, we will use your data to comply with, develop, control, and manage your purchase, with the aim of securing a proper delivery of our service. Among others, we may send you the booking confirmation and voucher, remind you about your booking, ask your opinion on the excursion or activity carried out in order to improve our service, or inform you about any intended change. The legal basis that allows us to carry out this process is the execution of the contract.
If you decide to abandon the purchase process, we will ask you for your email address in order to manage your next order. The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you provide us with your email.
If you wish to download content such as catalogs, travel guides, etc., we will ask you for your full name and email address in order to provide you with the content you desire. The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you provide us with your personal details.
If you register to view your favourite products and your bookings, we will ask you for your full name and email address to manage your registration and enable you to view your favourite products and bookings. The legal basis that allows us to carry out this processing of your data is your consent, which you give us when you complete the form and send it to us.
We may email you commercial communications about new services, attractions packages or other products and new developments that may be of interest to you. However, you may at any time object to the delivery of these commercial communications, in which case we will stop sending you them. The legal basis that allows us to carry it out is our legitimate interest, in accordance with article 21.2 of the LSSI or, where applicable, your consent by you marking the corresponding box.
If you expressly request it, we can send you information about third-party products or services.
The legal basis that allows us to carry it out is your consent, which you give by marking the corresponding box.
When you browse our Website, we can take measurements and, where appropriate, analyse your browsing habits anonymously.
The legal basis that allows us to carry out this processing of your data is your consent, which you give when you accept the installation of our cookies and which you can revoke or configure at any time through our settings panel. You can find more information about the use of cookies in our Cookies Policy.
We will process your data for the time strictly necessary to fulfill the purpose they serve in each case. Once they are no longer necessary for the purpose that we process them, they will remain blocked for the sole purpose of attending to any responsibility or obligations that may arise from the processing thereof, after which they will be deleted.
Any sharing of data that we make will always respect your rights and be in compliance with data protection regulations. In this sense, we will only share your data:
With service providers that help us carry out our activity, for example, computer tools, technical support services, etc. Some of these providers may transfer data outside the European Economic Area (EEA). However, these communications are carried out with the necessary guarantees and have a level of data protection equivalent to the protection in Europe, as required by current regulations
In cases where it is necessary to comply with our legal obligations, the data may be communicated to public authorities and the State Security Forces and Bodies
We will also send your data to third parties so they can send you commercial communications if you have provided us with your consent.
The data on the corporate profiles that Xperience Tunisia has on the different social networks linked to this Website may be processed under other privacy policies. Specifically, the following corporate accounts are held by Xperience Tunisia on social networks:
Instagram: https://help.instagram.com
Facebook: https://es-es.facebook.com/privacy/explanation
The profiles on social networks linked to this Website have been created for you to learn more about our activity and to provide different communication channels to people interested in our company and the services we offer.
As the owner of your personal information, you have the right to:
If you have any questions regarding exercising your rights, before contacting the Control Authority, we remind you that, you are welcome to contact us directly by writing to [email protected] and we will try to help you in the best possible way.
Xperience Tunisia may amend the information contained in this Privacy Policy when it considers this appropriate. Should it do so, we will notify you by various procedures through the Website (for example, through a banner or a pop-up) or your email. In any case, we suggest you review this Privacy Policy from time to time in case changes are made to the Content.
Our Website sometimes requires personal data. If you choose not to provide them, you will not be able to purchase the products and services/use their functionalities or they will be suspended or canceled. When providing data is optional and you decide not to share them, the functions using this data, such as personalization, will not work for you.
Last update: January 2023